Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, without any pet hair and with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note postage costs are non refundable.

Returns are at the cost and responsibility of the customer. We highly recommend using a recorded postage service to ensure your return arrives to us safely. Wander and Woof cannot be held responsible for returns that are lost in transit.

To start a return, you can contact us at wanderandwoof@outlook.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please ensure that your chosen courier service is able to make deliveries to a PO BOX address. Any failure to do so may result in your return not being received and your refund not being issued.

Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items.

You can always contact us for any return question at wanderandwoof@outlook.com

Damages and issues

Please inspect your order upon delivery. In the unlikely event of your items arriving damaged or faulty or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

 

We do not refund or replace for general wear and tear of a product; only genuine faults will be resolved after evaluation.

Exchanges
We are currently unable to offer exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus the original postage cost) on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.